As of 01 November 2015, Garden Adventure are pleased to announce a total of 150 reviews have been collected from our customers since we started this incentive in Summer 2015.
We chose to use reviews.co.uk for this service as it better suited our style of operation and size of business - we don't pretend to be in the same league as Homebase or Amazon but pride ourselves on the personal service you receive from our family run business. Reviews ethos is simple : "Reviews.co.uk is passionate about providing 100% genuine user reviews. If you notice a review that you think might be fake, we want to know about it. Please contact us by clicking the report button." So, 150 genuine customer reviews received, what is the general trend ? - Well, we are pleased to advise the following statistics :
As you can see we are doing OK but that is not to say we could do better. The one review with only 2 stars complemented the product but we were heavily marked down due to the delivery. It was an unfortunate set of events that led to a "cock up" and one we hope have eliminated by a change in procedures.
Eleven 4 star reviews isn't bad, but there is obviously something not quite prefect. We investigate the feedback to see how we could have risen to achieve a top mark.
Five star reviews is always pleasing to receive, currently 138 of them ! This does indicate that what we are doing is very satisfactory to most. The score covers ease of website usage, communications with the office, delivery and product.
As stated, these really are genuine customer reviews, the only influence we have had is offering a service and product that appeals to most and we won't change that approach.
We are convinced we are offering top service and an excellent product at a price that isn't over inflated, but fair and appropriate to the product.
Thanks to all our customers who have taken the time to reply - your feedback is so important to us - with thanks. Company Reviews as at November 2015
Author - Martin Corby
Posted - 19 Nov 2015