Terms and Conditions

1. How to Make a Purchase

1. You can place an order and purchase goods through our online service. We operate a secure and safe environment (HTTPS).
2. Alternatively, you can telephone us on 01342 477774 or post your order to us.
3. Payment: Must be made in full at point of order unless otherwise agreed. For orders over £1,000.00, we may accept a 30% deposit.
4. We accept bank transfers, VISA, MasterCard, Debit Cards, and Personal cheques.
5. Order acknowledgement will be sent via e-mail after the checkout process.
6. We accept your order when we confirm it by e-mail.
7. Once accepted, a contract is formed, though we reserve the right to refuse service if goods are unavailable, payment fails, or logistical/pricing errors occur.
8. Planning Permission and Building Regs:
   • Responsibility for planning permission rests solely with the customer.
   • Any alterations required for compliance must be advised prior to purchase.

2. Delivery

1. Delivery is for mainland UK only. Contact us for Highlands and Islands.
2. Log Cabins:
   • Lead times are approx. 4-6 weeks depending on seasonality and demand. Custom builds vary.
   • Hauliers will contact you 4-7 days prior to confirm the date.
   • Delivery is kerbside only via a flatbed lorry with a HIAB crane.

3. Right To Cancel

1. Customers have the right to cancel (excluding bespoke items) within 7 working days of delivery.
2. Refunds (less actual delivery charges) are processed within 30 days.
3. Collections are from kerbside only. We do not enter customer property for insurance reasons.
4. Collection charges apply (up to £3000.00 for large cabins).

4. Returns - Faulty Goods

1. Goods are manufactured to match product literature.
2. Damaged items can be returned for a replacement or refund.
3. We may request photographic evidence of damage.
4. Customers must take reasonable care of goods until they are returned.

9. Timber

Timber is a natural product; it will have imperfections, cracks, shakes, warping, and knots. Products are supplied flat-packed for adult assembly.

11. Installation

Installation services are provided by approved third-party operators. Your contract is directly with the installer, not Garden Adventure Ltd.